📧 Contact Support
For any questions, issues, or feedback regarding our applications, please reach out to us:
We typically respond within 24 hours during business days.
🔧 Troubleshooting
App Crashes or Freezes
If you're experiencing crashes or freezing:
- Ensure your device is running the latest iOS version
- Try force-closing and reopening the app
- Restart your device
- Reinstall the application from the App Store
Performance Issues
For optimal performance:
- Close unused background apps
- Ensure you have sufficient storage space
- Check for app updates in the App Store
Account & Data
If you're having issues with your account or data:
- Verify your iCloud sync is enabled
- Check your internet connection
- Sign out and sign back into your account
💳 Subscriptions
Managing Your Subscription
To view, modify, or cancel your subscription:
- Open the Settings app on your iOS device
- Tap your name at the top
- Tap "Subscriptions"
- Select the subscription you want to manage
Cancellation Policy
Please note: All subscriptions are non-refundable. When you cancel a subscription:
- Your subscription remains active until the end of the current billing period
- You will not be charged for the next billing period
- No refunds are provided for any remaining time in the current period
This policy applies to all UgurSoftware apps and games.
❓ Frequently Asked Questions
How do I update the app?
Open the App Store, go to your profile, and check for available updates. We recommend enabling automatic updates for the best experience.
Which devices are supported?
Our apps support iOS 15.0 and later, running on iPhone and iPad. Some features may require newer hardware.
Can I get a refund for my subscription?
No. All subscription payments are final and non-refundable. If you cancel, your subscription will remain active until the end of the current billing period and will not renew.
Is my data secure?
Yes. We take data security seriously. All data is encrypted in transit and at rest. We never sell or share your personal information. Read our Privacy Policy for more details.
💡 Feature Requests
Have an idea for a new feature? We'd love to hear from you! Send your suggestions to info@ugursoftware.info with "Feature Request" in the subject line.
🐛 Report a Bug
Found a bug? Please email us with the following information:
- App name and version
- Device model and iOS version
- Steps to reproduce the issue
- Screenshots or screen recordings (if applicable)
Send bug reports to info@ugursoftware.info.